Experiential Sharing for Peer Supporters

Resources

1. De-escalation techniques and resources

• 10 principles of verbal de-escalation

Tips on how to interact or communicate with an agitated person

(https://www.dbsalliance.org/pdfs/UnderstandingAgitation/Understanding_Agitatio

n_Poster.pdf)

• De-escalation techniques and resources

Tips on how to de-escalate an angry individual or how to diffuse a tense situation

(https://hub.tmlt.org/tmlt-blog/de-escalation-techniques-and-resources)

• Crisis intervention and de-escalation techniques

Guidelines on how to intervene in and de-escalate a crisis

(http://www.cit.memphis.edu/modules/De-Escalation/presentations/FL%20-

%20De%20Escalation%20Techniques.pdf)

2. Mental Health Awareness and Literacy or Advanced Peer Support Training

• E.M.B.R.A.C.E. Mental Health by Social Service Institute

A two-day course on learning on how to properly communicate and provide support

to persons with mental health issues

(https://iltms.ssi.gov.sg/registration/schedule?coursecode=SMTH314)

3. Workplace programmes and resources

• Tripartite advisory on mental health and well-being at workplaces

(https://www.mom.gov.sg/employment-practices/tripartism-in-singapore/tripartiteguidelines-

and-advisories/tripartite-advisory-on-mental-well-being-at-workplaces)

o Refer to Annex A, sections on:

1. Employee Assistance Programme (EAP) service providers: services that

provide confidential workplace counselling for employees.

2. Online/phone counselling service providers: services that provide

counselling support to help individuals cope with emotional crisis

3. Mental well-being training service providers for organisations: Training

for supervisors on how to engage and support staff’s mental wellbeing

4. Mental health resources and services: self-help mental health

resources and tools on self-care and supporting others.

• PeerForward programme by Well-being Champions Network

An exclusive partnership with WAND Inspiration Network, the PeerForward

programme helps build a culture of trust within your organisation, where employees

feel comfortable reaching out for help and supporting each other

(https://44873715.hs-sites.com/rise-up-champions)

• Well-being First Responder WFR programme by Well-being Champions Network

An exclusive partnership with the Singapore Red Cross Society, the WRF programme

equips organisational Well-being First Responders (WFRs) with the critical

knowledge, skills and attitudes aligned to the National Mental Health Competency

Training Framework

(https://www.tal.sg/wshc/resources/event-resources/presentation-slides/well-beingfirst-

responder-wfr-programme)

4. Suicide prevention training and crisis support services

• 24-hour helplines

Institute of Mental Health (IMH)

Open to public who encounter individuals who

are experiencing any mental health crisis.

Hotline: 1767

CareText: 9151 1767 (WhatsApp)

Samaritans of Singapore (SOS)

Provide emotional support for individuals

having difficulty coping during a crisis, thinking

of suicide or affected by suicide.

6389 2222

• Local Outreach to Suicide Survivors (LOSS) by Samaritans of Singapore

Programmes that consist of emotional support, counselling and support groups to

those who have lost a loved one or someone they knew to suicide. Reach out to SOS

via their hotline at 1767, CareText at 9157 1767, and CareMail at pat@sos.org.sg.

• Be a Samaritan (BAS) programme by Samaritans of Singapore

A programme for corporates or frontlines to learn to identify individuals who may be

in distress, and be equipped with basic techniques to engage them in an empathetic

and professional manner, and to encourage them to seek help

(https://www.sos.org.sg/training/be-a-samaritan-bas-programme/)

• Psychological First Aid (PFA) + Be a Samaritan (BAS) programme by Samaritans of

Singapore

In partnership with Singapore Red Cross Academy, this course integrates the basic

tenets of PFA and BAS to equip learners with the basic knowledge and skills to help

individuals affected by crises in life as well as suicide prevention skills.

(https://www.sos.org.sg/training/psychological-first-aid-pfa-be-a-samaritan-basprogramme/)

• Suicide Risk Assessment Workshop (Intermediate Level) by Samaritans of Singapore

A four-hour workshop to equip participants with the skills to ascertain risk level using

a suicide risk assessment tool

(https://www.sos.org.sg/training/suicide-risk-assessment-workshop-intermediatelevel/)

• Applied Suicide Intervention Skills (ASIST) by Social Service Institute

A two-day intensive, interactive and practice-dominated course designed to help

caregivers learn how to intervene to prevent the immediate risk of suicide and

provide safety-for-now

(https://iltms.ssi.gov.sg/registration/schedule?coursecode=SCRS5709)